Return Policy

All refunds, credits and order cancellations will be for the original purchase price less return shipping and restocking fees, according the the manufacturer, of $15 or 25%-50% whichever is greater.

All items being returned must be returned in their original packaging with all accessories and documents in new or 'like-new' condition.

Shipping costs and transaction fees are non-refundable. All refunds and exchanges are subject to the final approval of our Customer Service Department. ("Special Orders" will be subject to a 50% restocking fee if returned.) To return an item, please follow these easy steps:

Simply contact our customer service department by email with the following information requesting a refund or exchange:

1. Order number
2. Reason for return
3. Item number and Product name
4. Return for replacement, exchange, or refund.

We will reply via email with a Return Authorization Number (RA#) and instructions on how and where to send your package.

If an item is returned without a Return Authorization Number, we will not be able to process the return, and a credit will not be issued.

All gifts that are returned will be issued store credit for three months upon the date of return.

If a package is refused, there will be a $10.00 refusal fee plus a charge for the actual shipping fee back to myexercisefitness.com. You will not be issued credit for the original shipping cost.

Please remember that all returned items must be in the original condition with all the packing material, manuals, and registration cards. We will issue a full refund for the price of the product you return that meet the above conditions. We will not accept any returns that do not meet with our return policy specifications.

If the product is damaged we will refund you the cost of the shipping, which is subject to the final approval of our Customer Service Department. myexercisefitness.com  is not responsible for any safety regulations in your prospective Country. It is up to the customers to determine if the product has complied with their Country's safety regulations.

Please write us the reason for your return on the packing slip. Enclose the slip in the box, wrap the package securely in it's original packaging with all accessories and documents in new or 'like-new' condition., and send it to the address listed on your packing slip. Please remember that all returned items must be in the original condition with all the packing material, manuals, tags, and registration cards. We will issue a full refund for the price of any product you return that meet the above conditions. If you do not have your packing slip, please contact us at 303.359.6656 or email our Service Department.

For your protection, please use United Parcel Service, Federal Express or Insured Parcel Post for return shipments. We will only refund shipping costs if the return is a result of an error of myexercisefitness.com.

Please allow 21 business days from the time the item is returned to process a refund.

All returns without an RA number will be refused and not credited.

myexercisefitness.com does not adjust prices on recent promotions.